We asked our Members to tell us, honestly, what they liked and what they thought we needed to work on. If you want to provide a great product and superior service, it’s important to know what’s going right, and what needs “fixin”.

We received many, many replies, most positive, many with insights, some with critiques. Below are some samples:

“We have only used you once (only time needed) but that experience was Great!”
B. Arel, South Portland

“You are always prompt on my requests. I guess your competitor charges less than what you charging now. Can you offer lesser price for 2, such as husband and wife application or domestic partners?”
S. Boothby, Auburn

“Less vacancies in S. Portland – very high vacancy rate in Biddeford.”
Three Crows, Inc., Cape Elizabeth

“Lack of applicants (30% vacancy rate). Would like to have information available on recent criminal history.”
M. Campbell, Lyman

“I have been with you folks for years and more than once your services have provided me the necessary info to make and informed decision that resulted in my refusing a BAD tenant – that went on to ruin another’s property instead of mine – I have no complaints and should be sending through an application today – Thanks”
T. Gagnon, Raymond

“We appreciate the services that you provide, when needed.”
L. O’Leary, Gorham

“I think your service is Wonderful & you are professional, efficient & a life saver for small apartment owners like me!”
M. Cobb, Portland

“Very pleased with service from Tenant–Net. Wouldn’t consider using anyone else.”
R. Rockett, Long Island

“You did a good job on my first tenant they are great tenants, are still in my apartment. I only have 1 apt that is a rental. Thanks”
S. Jude, Lyman

“When we tell people we check them out, they run. I am happy and recommend all the time.”
A.Worth, Waterboro

“Do you email results instead of faxing?”
J. Davis, Portland

“Sold apartment building. It was a pleasure doing business with you. Everything was fine, I only wish more landlords would use this service. I believe the majority don’t which hurts the interview process…”
D. Jones, Jefferson

“Have referred you for my brother, who was doing his first tenant search.”
E. Pelletier, Bangor

“Your service is great – Only improvements I can think of would be criminal records, if they become available, and lower cost. I have not used Padzilla as I check references & employment and therefore want applications to come through me.”
R. Buck, Portland

“I’ve received excellent service from Tenant&Net, and would highly recommend this service to any landlord. Tami Yee has done an outstanding job representing Tenant-Net and has on many occasions taken to the time to help me understand the information so that I could make a better decision. Don’t let her go! With the help from Tenant-Net I have lowered my vacancy rate significantly, while doubling the number of units. Thanks for your help!”
K & T Fowles, West Columbia, South Carolina

“Would not change a thing, love the service & recommend to everyone!”
R&R Property Management, Augusta

“Very pleased with your services. I have only 4 units, and generally my tenants stay awhile.”
G. Smith, Gorham

“I am totally satisfied with your service. I only own one (3 unit) apartment building. Using your service has given me more confidence in choosing a tenant. Thank you.”
G. Deprey, Saco

“Keep up the good work. Your service is very prompt & efficient. Thanks”
Raynly’s, Raymond

“We have downsized and no longer handle residential services. Your services were always at their best! Thank You”
North Atlantic Property Management, Portland

“National Criminal data search would be helpful.”
D&H Management, South Portland

“Your company is great! Tami is always extremely helpful & I can’t think of anything I’d do different. Thanks for the terrific service!”
T. McDade, Portland

“In some cases, i.e a teacher at a local school, I will waive background checks knowing they have been screened and their standing in the community. You provide excellent service, I wouldn’t change a thing.”
G. Lambert, West Bath

“Your service is great, thanks to you I have great tenants; in my own building, 2 rental units, and the ones I manage. I’m 77 and only manage 2 single families and a 2 unit for friends. May return in a few years, but am still going strong!”
Village Real Estate, Lisbon Falls

“Great Customer Service. Your research has been invaluable to screening my tenants.”
Walton Street Property, Portland

“Your service has provided us with the help needed so we make better decisions about who to rent to. I appreciate this letter. I like that you care about your customers and the service you provide to them. Good business principles.”
Winter Street Investments, Brunswick

“Just starting to use service – 1st search couldn’t get through on phone – parking tough in winter, no path direct from street to front door.”
Dunn Management, Scarborough

“We have been very satisfied – everyone is friendly, professional & prompt! Thank You all!”
Taggart Realty, Freeport

“Very pleased with your service & would have highly recommended your business to other!”
S.Corey, Westbrook

“I have a tenant this year (a friend) but have decided not to rent my cottage in the winter any more. So, I won’t be using your services in the foreseeable future. Thank you for helping me out. I will keep your name on file.”
S. Adams, Portland

“It seems as though FED’s are kept by name only and that creates a problem if there is an applicant who is ok and FED’s appear that aren’t his or hers. Is there any way to further identify the party involved? (like DOB or SSN#?)”
M. Gendell, Auburn

“High vacancy rate in Lewiston. Difficult finding good tenants worth screening. No problems with your service I need more applicants that are worth screening.”
R. Gagnon, Lewiston

“Sold apartment building. You were Great!! Thank you for your service & if we ever get to be landlords again, we will call on you. Thanks again.”
E. Rosengren, Poland

“Credit reports are very helpful. However, anything you can do to increase the data in your own database is most helpful.”
C. Pothier, Biddeford

“Rented to person known by me. I have a question: Can I report a tenant I kicked out for non-payment even though I did not use Tenant–Net to screen her?”
S. Dyer, South Portland

“Very satisified with the service. Tami is a Jewel! Maybe have rental applications / leases online.”
C. Murray, Portland

“At last vacancy – we were able to rent property quicker with higher quality applicants. Very satisfied with service.”
B. Guthrie, Princeton, Massachusetts

“While all four of our tenants stayed over a year, this past winter we had one unit open for over 4 months. Any suggestions on listings?”
B. Pitchforth, Arundel

“Find a user friendly line by line explanation of credit report so landlords can really understand what they are looking at.”
J & L Andrews, Augusta

“Everything has been great on your end – quick response and even “resending” credit checks to us because we didn’t print/save them and the link expired. Thanks for your outstanding service!”
Rent207, Portland

“Is the on–line application working yet? Previous landlord remarks are important to us; so far not one of the applicants we submitted to you had any previous landlord comments. I think improving that feature would be extremely valuable to other landlords as well.”
C. Clements, Portland